Terms and Conditions

Restricted

For room reservations, please call + 387 36 555 390
For general enquiries, please call +387 36 555 390 (24 hours per day)
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By proceeding with the reservation you accept and agree with Vila Eden d.o.o. (the Hotel) that the reservation (details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:

RATES AND DEPOSIT

  • The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
  • Rates quoted are in BAM (Bosnian Marks) or in € (Euro)
  • Rate is for 1 room.
  • The maximum number of guests per room is either 2 adults + 2 children (below 12 years old), or 3 adults. However, children, six (6) years and under, stay free when sharing a room with an adult as an additional guest.
  • For children between 6-12 years old there is extra cost of 30 BAM ( 15 € ).
  • ELIGIBLE AGE FOR CHECK-IN

  • You must be at least 18 years of age to check-in and register for a room.
  • CHECK-IN AND CHECK-OUT TIME

  • Check-in time is from 2:00pm and check-out time is by 11:00am.
  • A valid government-issued identification or passport is required at check-in.
  • EARLY ARRIVAL AND LATE DEPARTURE

  • Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
  • Late check-outs are available on request subject to room availability and occupancy level.
  • Please check with the Hotel's Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.
  • CREDIT CARD CONFIRMATION

  • A valid credit card is required for all reservations to secure your reservation.
  • Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
  • The Hotel accepts Visa, Mastercard, American Express, and Maestro and we need to charge your Credit card in local currency (BAM)
  • Exchange rates are applicable at time of reservation, but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay.
  • CANCELLATION POLICY

  • Cancellation of and/or amendments to your reservation must be made 7 days prior to your arrival date.
  • Cancellation or amendment made within 7 days of arrival will incur a cancellation fee of one night's room charge
  • In the event of no-show, a fee of one night's room will be charged to your credit card provided at the time of reservation.
  • GROUP RESERVATIONS

  • For reservations for groups of 10 rooms and above we give special discount on request.
  • After Hotel receive final rooming list for the group Hotel send an invoice with bank details which should be paid at least 7 days before arrival of the group.
  • BREAKFAST

  • Breakfast for all guests which are accommodate in Hotel is included in the price.
  • GENERAL PROVISIONS

  • By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's standard terms and conditions of stay.
  • The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
  • The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
  • You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
  • The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
  • The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of Bosnia and Herzegovina.
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    Last modification: Tue 24 May 2016

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